Deleting your data

• From the app: open the You tab, then Settings, then Delete account.
• From this website: use the deletion page at thylantern.com/account/delete. We will send a confirmation link to the email address on the account, so nobody else can close it for you.

Either route does the same thing. Use the website one if you have already removed the app.

Deletion begins a grace period of 30 days. Your account is closed straight away and you cannot sign in during it.

The grace period exists so a deletion made in frustration, or by accident, can be undone. Write to support@thylantern.com inside those 30 days and we can stop it.

After 30 days the deletion is permanent and cannot be reversed.

• Your profile: name, @handle, email address, photo, and settings.
• Everything private to you: journal entries, personal prayer requests, reflections, mood check-ins, and saved items.
• Your progress: points, the ledger behind them, badges, streaks, quiz history, and memory deck.
• Your devices: push tokens and sign-in sessions.
• Your words inside pastoral conversations, which are made unreadable.

We would rather tell you this than have you discover it.

• Messages and posts you wrote inside a community stay, with your authorship removed. A conversation other people took part in should still make sense to them after you have gone.
• Limited records we are legally required to keep, for as long as the law requires.
• Diagnostics, which never carried your name, email or message contents in the first place.

If you want your data before you go, request an export from the app first, under Settings, then Download your data.

The archive covers your account and platform data: profile, settings, points and the ledger behind them, notifications, referrals, session and device records, and consents. It does not yet include your devotional, journal, prayer, community or chat content. The download link works for 72 hours once the archive is ready.

Do the export before you start the deletion. You cannot sign in during the grace period.

You do not have to close the account to remove something. You can delete a journal entry, a prayer request, a reflection, a post or a message from inside the app, and you can leave a community without deleting anything else.

Write to support@thylantern.com and a person will answer you.